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We deliver across Lithuania to parcel lockers or directly to your home:
• To parcel lockers – when the order amount exceeds 45 €.
• Home delivery – when the order amount exceeds 60 €.
Delivery Time
Delivery time depends on the selected delivery method and is shown during checkout. Most products are in stock and ready to be dispatched within 1 business day.
Standard delivery time in Lithuania:
- Omniva parcel locker – 1–2 business days after placing the order.
- Omniva courier – 1–2 business days after placing the order.
- SmartPosti – 1–3 business days after placing the order.
- Incorrect contact details.
- High workload of the postal network.
- Difficult traffic conditions.
Unclaimed Shipments and Claims
If a shipment is not collected, it is returned to the “CleanFilter” warehouse.
When collecting your shipment, please pay attention to the condition of the packaging. In rare cases, it may be damaged.
- If the packaging is damaged, it is recommended to open it in the presence of the courier and inspect the goods.
- In the case of a parcel locker – do not collect the shipment and leave it in the locker.
Deadline for submitting claims regarding damaged shipments:
If the courier attempts to deliver a damaged parcel, you have the right to refuse to accept it. You may also request to open the shipment together with the courier and file a claim.
The deadline for submitting claims regarding damage caused during delivery is 5 days from the receipt of the shipment, by email at [email protected]
Returns
We offer a 30-day return period. You are not required to provide a reason for the return, but your feedback helps us improve the quality of our services.
You may return goods under the right of withdrawal free of charge within 15 days from the date of receipt. After submitting the withdrawal request, you have an additional 15 days to send the product back.
Returns through parcel lockers in Lithuania are completely free of charge. Return quickly and conveniently through “Omniva” parcel lockers across Lithuania.
Together with the delivery SMS, you will receive a return code – after entering the code, the parcel locker door will open and the shipment will be sent back.
Please pack the goods for return in a way that properly protects them during transportation – preferably in the original or an equivalent sturdy package. Another suitable package may also be used if it provides sufficient protection for the product.
The transportation risk when returning goods under the right of withdrawal is assumed by “CleanFilter” if you can provide proof of shipment (e.g., shipment receipt).
If the product is damaged during return due to improper packaging, we reserve the right to deduct a reasonable decrease in value from the refunded amount.
Once the returned product reaches us and is inspected, we will refund the full product price as well as the standard delivery costs.
Refunds are issued using the same payment method selected during the order process.
The refunded amount may be reduced or not refunded if:
- the product has been used or soiled;
- the product is damaged, crumpled, or torn;
- the product is otherwise damaged and no longer suitable for its intended use.
“CleanFilter” carefully supervises production and packaging processes, however, in exceptional cases you may receive:
- damaged products;
- products whose properties or dimensions do not match the description;
- a smaller quantity of products than ordered.
- full reimbursement of costs;
- replacement of the product;
- partial price reduction.
“CleanFilter” compensates only the amount paid by the customer. Compensation does not apply to additional expenses, including:
- redirecting the shipment to another address;
- filter replacement services;
- downtime periods;
- purchasing a more expensive product.
