Delivery fees
Delivery fees are additional to the quoted price and depend on the method of delivery, the country and the quantity or weight of the goods.
Shipping costs will be provided to you before you confirm your order.
We deliver to all EU countries, as well as the United Kingdom, Norway, Switzerland, Ukraine, Moldova, etc. All prices are shown in the delivery price table.
Delivery prices
| Country | Minimal delivery price, € | Max. delivery price, € | Free delivery from , € | Free returns |
| Ireland | 8.30 | 13.53 | ||
| Austria | 8.76 | 13.20 | ||
| Belgium | 6.11 | 10.58 | ||
Bulgaria | 8.16 | 18.00 | ||
| Czech Republic | 4.84 | 12.10 | 100 | + |
| Denmark | 10.93 | 13.75 | ||
| Estonia | 3.60 | 8.88 | 36 | + |
| Greece | 7.07 | 18.60 | ||
| Iceland | 6.50 | Depends on the weight | ||
| Spain | 8.71 | 18.15 | ||
| Italy | 9.27 | 15.25 | ||
United Kingdom | 5.25 | 12.00 | ||
| Croatia | 7.50 | 18.75 | ||
| Latvia | 3.63 | 7.50 | 36 | + |
| Poland | 4.03 | 7.32 | 100 | + |
| Lithuania | 2.00 | 3.87 | 36 | + |
| Luxembourg | 5.67 | 12.87 | ||
| Norway | 6.25 | Depends on the weight | ||
| The Netherlands | 6.29 | 12.10 | ||
Portugal | 8.86 | 18.45 | ||
| France | 7.80 | 13.20 | ||
| Romania | 6.07 | 16.07 | 100 | |
Slovakia | 4.80 | 11.04 | 100 | + |
Slovenia | 7.32 | 13.42 | 100 | |
| Finland | 9.92 | 14.88 | ||
| Sweden | 6.56 | 17.50 | ||
| Switzerland | 7.75 | 32.00 | ||
| Hungary | 5.59 | 11.67 | 100 | + |
| Germany | 5.71 | 11.90 | 100 | + |
Time of delivery
Delivery times depend on the chosen method and are given at the time of ordering.
Delivery time may vary by several working day for reasons beyond CleanFilter's control:
- Incorrect contact details.
- Post office network congestion.
- Critical traffic conditions.
Once the shipment is ready for dispatch, a sticker is generated and the tracking information is sent by email. The tracking information is activated when the shipment arrives at the parcel terminal.
Shipping times to other countries are shown in the table below.
Table of Time of delivery
| Country | Courier delivery, business days | Postal delivery, business days |
| Ireland | 5-7 | 7-10 |
| Austia | 4-6 | - |
| Belgiums | 4-6 | 7-10 |
| Bulgaria | 5-7 | - |
| Czech Republic | 4-6 | - |
| Denmark | 4-6 | - |
| Estonia | 2-3 | - |
| Greece | 5-7 | - |
| Iceland | 6-10 | 10-15 |
| Spain | 5-7 | - |
| Italy | 4-6 | - |
| The United Kingdom | 5-7 | 7-14 |
| Croatia | 5-7 | - |
| Latvia | 2-3 | - |
| Poland | 3-5 |
| Country | Courier delivery, business days | Postal delivery, business days |
| Lithuania | 1-2 | - |
| Luxembourg | 4-6 | 7-10 |
| Norway | 5-7 | 7-14 |
| The Netherlands | 4-6 | 7-10 |
| Portugal | 5-7 | - |
| France | 5-7 | - |
| Romania | 5-7 | - |
| Slovakia | 4-6 | - |
| Slovenia | 4-6 | - |
| Finland | 4-6 | - |
| Sweden | 4-6 | 7-10 |
| Switzerland | 5-7 | 7-10 |
| Hungary | 4-6 | - |
| Germany | 4-6 | - |
The deadline for sending parcels may vary by 1-1.5 weeks during the Christmas period (December).
Non collection of the parcel
In case of non-collection, the parcel will be returned to the CleanFilter warehouse. Shipping fees for the additional resending are applied.
Acceptance of goods
The moment of acceptance of the goods is when they are received from the courier or when they are collected from the parcel pickup points. Please note the condition of the packaging when collecting the parcel. In very rare cases it may be damaged.
It is recommended to open such packaging in the presence of the courier and to make sure that the goods are not damaged. In the case of a pickup point: leave it in the locker.
From the moment of acceptance of the goods, the risk of damage shall pass to the Customer.
If the goods are damaged in transit, please contact CleanFilter at the latest within 5 working days of receipt of the goods. Claims made thereafter shall not be subject to an investigation.
We are always ready to help!
Return within 30 days
The customer may return the unused product within 30 days from the date of delivery of the order, without giving a reason for the return.
Return of the Product must be paid by the Customer. After the parcel reaches the CleanFilter warehouse in Lithuania only the price of the item will be refunded.
The refund is made to the Customer's account within 5 working days after the return of the item to CleanFilter's warehouse. However, the cost of the goods may not be refunded or the refund amount may be reduced if:
- The product is used or shabby.
- The item is damaged: wrinkled, torn, etc.
- Otherwise damaged beyond its intended use.
Please note: This method of return does not apply to goods that are made to a customer's special order. To make a return, please contact us for return information and free postage-paid return stickers.
Returning goods for non-conformity
CleanFilter always keeps a close eye on the production and packaging processes to make sure that quality goods reach you. However, in exceptional cases, if you have received:
- Damaged goods.
- Goods with characteristics or dimensions that do not correspond to the description.
- Less than the quantity you ordered.
Please contact CleanFilter and we will resolve the situation.
In this case you can choose from several options:
- Full reimbursement (cost of the item and shipping cost to the Customer).
- Replacement of the product.
- Partial price reduction.
CleanFilter will only reimburse the amount you have paid. Refunds do not apply to additional costs such as, but not limited to:
- Reshipment of the Product to another address.
- Filter replacement services.
- Period of inactivity.
- Purchase of a more expensive replacement product.
Claims for discrepancies shall be accepted within 5 days from the date of receipt of the goods.
Please contact CleanFilter with any questions, we will always find a solution that works for you!